Frequently Asked Questions
Warranty and Support
Q: What is the warranty on WR700 headphones?
A: Imation warrants this product against defects for one year from the date of original purchase. For further information or to obtain warranty service please go to www.tdkperformance.com/en-au.
Q: How do I contact Imation Product Support?
A: Support is available 24/7 at www.tdkperformance.com/en-au through Friday between 8.30 am 5.00pm Eastern Standard Time at
- Ph # 1800 225013 Fax # 1800 225012
Q: Can I clean WR700 headphones without damaging the headphones?
A: Yes, your headphones will likely need periodic cleaning. Use a dry cloth and wipe gently.
Q: Which devices will work with the TDK WR700 headphones?
A: The WR700 headphone is compatible with any device accepting a 3.5 mm or 6.3 mm stereo plug, by plugging the 3.5mm transmitter directly into the audio source or using the included 6.3mm adaptor.
Q: Are the TDK WR700 headphone active noise cancelling headphones?
A: No, the WR700 does not have active noise cancelling circuitry. They do provide noise isolation due to the design of the ear covers.
Q: My headphones appear to be working and the LED is blinking normally, but I can't hear any audio. How do I fix it?
A: Turn off the headphones by pressing and holding the power button. Turn the headphones and the transmitter back on to restore the audio program.
Q: Why is there a buzz/hum present on the left channel?
A: Please make sure your transmitter is properly connected to a signal source by fully inserting the plug into the headphone jack.
Q: What radio frequencies are used by the TDK WR700 headphones?
A: The WR700 operates in the 2.4 GHz industrial, scientific and medical (ISM) radio band. The WR700 has 16 channels to choose from, insuring the best possible radio performance.
Q: What is the range of the TDK WR700 radio transmitter?
A: The WR700 has a range of 10 meters (33 feet) in a typical home environment. Actual range may vary depending on environment and the presence of other ISM devices and household appliances.
Q: What is Kleer Technology and how does it differ from Bluetooth?
A: Kleer is a technology provider that delivers high-quality wireless audio through a robust, low power consumption 2.4 GHz radio link. Unlike Bluetooth™, Kleer’s patented architecture delivers lossless CD-quality digital stereo audio, while achieving extended battery life over a comparable Bluetooth™ solution.
Q: Where can I get more information about Kleer Wireless Technology?
A: Several excellent whitepapers about Kleer's wireless technology can be downloaded from Kleer's website: Kleer Technology Whitepapers
Q: Do WR700 wireless headphones work with all digital music players?
A: Yes, they will work with any digital player that has a 3.5mm (1/8”) audio jack. Note: Because WR700s do not include an in-line mic or controls they are not recommended for use with the third-generation iPod shuffle.
Q: How do I sync the headphones to the transmitter?
A: 1) Make sure the volume setting on the audio player is low, then insert transmitter into a suitable headphone jack, using the extension cable, if needed. Press the power button. The LED will then start flashing, indicating that is in Search Mode.
2) Press and hold the power button on the right earpiece until red LED on button flashes.
3) Once the headphones detect the transmitter the LEDs will flash in unison.
Q: How many headphones can be synced with a single transmitter?
A: Our technology enables up to 4 users to share the listening experience from the same audio source.
Q: How many batteries are required and how long do they last?
A: Four AAA batteries are needed and included with the WR700s. Two in the headphones and two in the transmitter. When listening at average volumes, the batteries will last 30-40 hours.
Q: When I plug my guitar into an amplifier or PC and use the TDK WR700 headphones to monitor the guitar's sound, there is a noticeable delay which makes playing very difficult.
A: There is a delay of 0.125 seconds during transmission from the audio source to the wireless headphones. The delay is required to give the headphones an opportunity to request a retransmission of data or to select a new frequency channel when interference is detected, greatly improving the quality and reliability of the audio signal. Unfortunately, when playing a musical instrument the time delay is unexpected, making it very difficult to simultaneously play and listen. Professional wireless in-ear monitors and instrument pickup systems are designed for minimal delay using analog VHF radios.
Q: My WR700 wireless headphones try to turn on, but won't play music. Are the batteries dead?
A: As the batteries drain, the WR700 headphones will detect the low voltage and light the LED to indicate that the batteries should be replaced. The headphones will continue to operate for a while longer. When the batteries are completely discharged, the WR700 headphones will turn on, but then immediately shut off. Once this happens, the headphones are no longer operational and the batteries should be replaced.